Careers / Operations

Ocean Freight Operational Specialist- Indianapolis, IN

Job Description:

Obtain and retain business on behalf of the Company by determining the appropriate routing in order to (1) provide the service level required and (2) maximize profit. Act as authorized representative of  the company in negotiating rates and establishing contractually binding shipping arrangements with ocean carriers, NVOCC’s , pickup agents, delivery agents, etc. Maintain up-to-the minute status on all international ocean shipments. Determine that all shipments have been successfully delivered to their city of destination and ultimately to their final point of destination. Have a minimum of 3 to 5 years of experience in OTI activities in the United States. This is interpreted as experience in creating and processing bills, negotiating rates with ocean carriers, inland providers and routing cargo on surface vessels. The candidate must also meet certain character requirements to render and lead OTI services.

Responsibilities and Duties

• Determines most cost effective, service level focused routing and book accordingly
• Maintains a general knowledge and understanding of customers’ service needs and expectations and service the customer to conform to these requirements; gain a firm understanding as to why certain clients have chosen not to utilize our service; Understand the customers’ desired balance between price /service
• Determines method of delivery necessary to accommodate customer’s desired level of service (direct or trans-shipment)
• Maintains a detailed understanding of ocean vessel types required based on cargo details provided (containerized, RO/RO, LO/LO, breakbulk)
• Prepares documentation required to facilitate successful shipment including but not limited to: master ocean bills of lading, house ocean bills of lading, packing lists, shipper’s export declarations, commercial invoices, certificates of origin, letters of credit
• Maintains a firm understanding of Hazardous Material Handling requirements and possesses the ability to direct the customer in Dangerous Goods Declaration requirements
• Negotiates rates with ocean carriers, overseas agents and trucking suppliers as agent for the company in order to maximize profits
• Provides shipment pricing to customers based on existing contractual rates as well as providing spot quotes ensuring desired profit margins are maintained
• Obtains all associated charges for shipment including, but not limited to, drayage, ocean freight, line hauls, transfers, pickups and deliveries, customs clearance
• Obtains date, time and person taking responsibility for delivery
• Obtains hardcopy proof of delivery based on customer requirements
• Obtains hardcopy proof of re-weighs and re-measures as necessary (dock receipts)
• Check on shipment status with steamship lines, NVOCC’s, and truckers (via on-line tracking tools or through telephone/email contact)
• Calls agents to verify that shipment has delivered to city of destination
• Upon determining shipments are not moving to accommodate service level requested, determines most cost effective, service level focused routing and book accordingly
• Works closely with international agents in a constant effort to ensure items are pre-cleared and proof of deliveries and charges have been faxed
• Follows up extensively with international agents to ensure customer satisfaction
• Ensures computer count matches book count for daily shipments and research and resolve and variances
• Remains current on Cargo Security Standards
• Assists in answering all inbound calls

May perform other duties as required or directed.

Qualifications and Skills

Competencies:

• Organizational skills required
• Time management skills required
• Knowledge of international ocean freight and /or ocean freight forwarding functions.
• Ability to work independently with little to no supervision on a daily basis
• Ability to build relationships with customers and suppliers
• Problem solving skills required
• Ability to work under pressure
• Experience with Ocean Import and Export Forwarding and business acumen, a plus

Qualifications:

• Prior experience in ocean freight forwarding and / or OTI transportation field
• Have a minimum of 3 to 5 years of experience in OTI operational activities in the United States with a licensed NVOCC or Freight Forwarder. This is interpreted as experience processing bills, negotiating with ocean carriers, and routing cargo on surface vessel
• The candidate must also meet certain character requirements to render and lead OTI services
• High school degree required, college degree preferred
• Exposure to military shipping requirements preferred

Mental Requirements:

• Basic math skills required
• Good analytical & judgment skills required
• Excellent verbal and written skills required

Computer Skills:

• Exposure to shipping software preferred
• Knowledge and experience with Microsoft Office including Word and Excel
• Basic internet knowledge required

For more information, please contact careers@teamww.com.

Domestic Operations – Atlanta, GA

Team Worldwide ATL in Atlanta, GA is seeking an experienced Domestic Operations Agent in the Freight Forwarding/3PL industry. The ideal candidate will be well versed in domestic air and ground freight operations, customer service and communications, and carrier capacity operations.  

About Team

Team is a worldwide, yet locally-minded business with the resources to offer global control of our customers’ product movement. As a multi-year recipient of the Logistics Management Quest for Quality Award in Freight Forwarding, the Team Worldwide commitment makes every delivery like a trip around the corner—no matter where that corner is.

Requirements

As a Domestic Operations Agent, you will have the following responsibilities:

• Prioritize, schedule and route shipments for transportation via air and ground network.
• Interact with customers and agents to rate and quote shipments via air, FTL, LTL, hot shot and line-haul.
• Maintain and grow relationships on Team’s behalf with both existing and new customers and carriers.
• Proactively reach out to carriers to source, price, negotiate and track shipments daily.
• Source and secure capacity for time sensitive freight by leveraging multiple sourcing platforms.
• Work alongside team members to ensure a high level of customer satisfaction and operational efficiency.
• Branch Office and agent communications.
• Local cartage and dispatch.

Skills and Qualifications

• 1-3 years minimum experience preferred
• Effective communication skills
• Excellent organizational skills
• Ability to prioritize, multitask and manage time effectively
• Attention to detail and accuracy
• Continual desire to learn and expand domestic knowledge
• High level of resourcefulness and initiative

Additional Information

This job description is not designed to be a comprehensive listing of activities, duties or responsibilities that are required.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

For more information, please contact careers@teamww.com.

 Operations/Customer Service Position – Detroit, MI